Practice Survey Results

The survey had 397 responses.

What is your overall satisfaction with getting through to us on the phone?

  • Very satisfied - 254.
  • Quite satisfied - 118.
  • Neither satisfied nor dissatisfied - 10.
  • Quite dissatisfied - 3.
  • Very dissatisfied - 2.
  • No response - 0.
What is your overall satisfaction with getting through to us on the phone?

Do you ever look at our website?

  • Yes, often - 9.
  • Yes, occasionally - 55.
  • Rarely - 46.
  • Never - 149.
  • No, didn't realise there was a website - 94.
  • I don't have a computer with internet access - 61.
  • No response - 0.
Do you ever look at our website?

Are you aware that we can send text message alerts about your appointments?

  • Yes, I receive these and find them really useful - 214.
  • Yes, but don't receive them - 50.
  • No, but I would like to receive them - 36.
  • No, and this would not be useful for me - 79.
  • No response - 0.
Are you aware that we can send text message alerts about your appointments?

Are you aware that you can email general questions to the surgery via our website?

  • Yes, and I use this facility already - 17.
  • Yes, but have not needed to use this so far - 70.
  • No, I wasn’t aware but will check this out - 187.
  • No, but this would not be useful for me - 101.
  • No response - 0.
Are you aware that you can email general questions to the surgery via our website?

Are you satisfied with the way in which we contact you regarding your test results?

  • Yes - 268.
  • No - 25.
  • Not applicable - 87.
  • No response - 0.
Are you satisfied with the way in which we contact you regarding your test results?

Are there any ways you feel that the system of reporting your test results could be improved?

This is a free-text question, so analysis cannot be performed.

The last time you visited the Doctor, were you given advice on managing your condition and/or improving your health?

  • Yes - 286.
  • No - 48.
  • Not applicable - 58.
  • No response - 0.
The last time you visited the Doctor, were you given advice on managing your condition and/or improving your health?

Forrest Smoking Cessation Service

  • Heard of – might be interested - 31.
  • Heard of - but not interested - 51.
  • Not heard of - might be interested - 14.
  • Not heard of - not interested - 39.
  • Not applicable - 200.
  • No response - 0.
Forrest Smoking Cessation Service

FMC Walking Group

  • Heard of – might be interested - 27.
  • Heard of - but not interested - 51.
  • Not heard of - might be interested - 49.
  • Not heard of - not interested - 90.
  • Not applicable - 77.
  • No response - 0.
FMC Walking Group

Active for Health

  • Heard of – might be interested - 26.
  • Heard of - but not interested - 35.
  • Not heard of - might be interested - 76.
  • Not heard of - not interested - 77.
  • Not applicable - 66.
  • No response - 0.
Active for Health

Recovery Partnership (for alcohol problems)

  • Heard of – might be interested - 4.
  • Heard of - but not interested - 27.
  • Not heard of - might be interested - 8.
  • Not heard of - not interested - 58.
  • Not applicable - 182.
  • No response - 0.
Recovery Partnership (for alcohol problems)

Health Trainer

  • Heard of – might be interested - 22.
  • Heard of - but not interested - 27.
  • Not heard of - might be interested - 69.
  • Not heard of - not interested - 79.
  • Not applicable - 91.
  • No response - 0.
Health Trainer

Where would you usually look for or get information from about these services?

  • Website - 93.
  • Reception - 182.
  • Nurse - 36.
  • Doctor - 113.
  • Other - 12.
  • No response - 0.
Where would you usually look for or get information from about these services?

PLEASE TICK ALL THE WAYS that you are aware that repeat prescriptions can be ordered:

  • Online - 123.
  • By phone - 339.
  • By fax - 15.
  • Via a chemist - 146.
  • Dropping repeat slip into surgery - 138.
  • Face to face at reception - 235.
  • Not applicable - don't get repeat prescriptions - 25.
  • No response - 0.
PLEASE TICK ALL THE WAYS that you are aware that repeat prescriptions can be ordered:

Which practice do you usually attend?

  • Mount St, Chapelfields - 197 (49.6%).
  • Prior Deram, Canley - 199 (50.1%).
  • No response - 1 (0.3%).
Which practice do you usually attend?

Age

  • Under 16 - 3 (0.8%).
  • 17-24 - 19 (4.8%).
  • 25-34 - 34 (8.6%).
  • 35-44 - 34 (8.6%).
  • 45-54 - 47 (11.8%).
  • 55-64 - 53 (13.4%).
  • 65-74 - 112 (28.2%).
  • 75+ - 94 (23.7%).
  • No response - 1 (0.3%).
Age

Gender

  • Male - 152 (38.3%).
  • Female - 244 (61.5%).
  • No response - 1 (0.3%).
Gender

Ethnic Background

  • White - 363 (91.4%).
  • Black or Black British - 1 (0.3%).
  • Asian or Asian British - 24 (6.0%).
  • Chinese/Japanese - 1 (0.3%).
  • African - 2 (0.5%).
  • Caribbean or Black - 1 (0.3%).
  • Mixed - 1 (0.3%).
  • Other Ethnic Group - 0 (0.0%).
  • Rather not say - 3 (0.8%).
  • No response - 1 (0.3%).
Ethnic Background
6 Prior Deram Walk, Coventry, CV4 8FT
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