Get help in an emergency

A doctor is contactable during the normal working weekday using the surgery telephone number:  024 7667 2277..

Out of Hours

You can now make, check or cancel an appointment out of hours using our telephone booking system. Simply call the surgery number, select the appointments option and follow the instructions. To use this system we must have your current telephone number recorded in your notes - please give this to a receptionist to ensure that this facility is available to you.

Coventry and Rugby Clinical Commissioning Group is responsible for providing out of hours services to our patients. If you need urgent care between 6.30pm and 8.30am or at the weekend or bank holidays please dial 111..

 

To make the most of NHS health services and to get the best possible treatment, you should choose the option that is right for your needs, saving yourself time and inconvenience.

To get the right treatment, follow our useful check list:

Self Care:
Can you treat yourself at home?
Pharmacist:
Have you been to the Pharmacist?
NHS Direct:
Have you called NHS Direct?
NHS Walk-in Centre:
Have you tried your local NHS Walk-in Centre?
Doctors Surgery:
Do you need to visit your Doctors surgery?
Minor Injuries Unit:
Do you need to visit a Minor Injuries Unit?
A&E / 999:
Do you or a family member need emergency hospital treatment?


Can you treat yourself at home?

Self care: A well stocked medicine chest will help you treat many everyday illnesses and minor ailments at home. For example, a small supply of paracetamol or ibuprofen (available as syrup for children) and other remedies will help you treat common ailments such as coughs, colds, sore throats, indigestion, toothache, headaches and constipation. If you have children, don’t forget to include appropriate medicines for them. The NHS Direct Online Self-Help Guide can also help you identify common symptoms. If symptoms persist or worsen you should contact NHS Direct on 111 or your GP.

Have you been to the pharmacist?

Ask your pharmacist: Pharmacists (sometimes called Chemists) are experts on medicines and how they work. They can also offer advice on common complaints such as coughs, colds, aches and pains and other health issues, such as healthy eating and giving up smoking. They can help you decide whether you need to see a doctor. You can talk to your pharmacists in confidence - even about the most personal symptoms and you don’t need to make an appointment. Find your local pharmacy.

Have you called NHS Direct?

Call NHS Direct: You can call NHS Direct on 111* (calls are free from landlines and mobiles) for confidential health advice and information 24-hours a day, 365 days a year. The lines are staffed by nurses and professional advisors. NHS Direct has become a first point of contact for patients seeking medical help outside normal surgery hours. NHS Direct can offer you information on:

  • What to do if you or a family member feels ill
  • Particular health conditions
  • Local health services (such as doctors, dentists or out of hours pharmacies)
  • Self-help or support organisations

*For patients' safety, all calls are recorded.

For those whose preferred language is not English, there is the choice of a confidential translation service. NHS Direct now also has a web site (www.nhsdirect.co.uk) for patients which contains guidance on how to deal with common medical problems.

Have you tried your local NHS Walk-in Centre?

NHS Walk-in Centre: These offer fast and convenient access to healthcare advice and treatment for minor injuries and illnesses. They are open from early morning to late evening, seven days a week. They are run by experienced NHS nurses, and you don’t need to make an appointment.

Do you need to visit your Doctors surgery?

Doctors surgeries: Your local Doctors surgery provides a range of services, including general medical advice and treatment; prescriptions; referral to a specialist or hospital (where appropriate); jabs and tests (such as immunisations, blood tests or cervical smears).

Remember to tell your doctor if you have tried or are still taking self-care treatment.

Surgeries are always busy, so be sure to keep to your appointment time and cancel it if you need to as missed appointments waste precious time and resources.

Out of normal surgery hours, all Doctors have an emergency service. This service is only for urgent medical problems that cannot wait until the next day to be treated. Most surgeries have an answering machine message referring you to out-of-hours telephone numbers or NHS Direct on 111.

Do you need to visit a Minor Injuries Unit?

Minor Injuries Units: Many people continue to go to A&E even when they could be treated just as professionally and usually more quickly at a Minor Injuries Unit. Minor Injuries Units are for patients with less serious injuries, such as sprains, cuts and grazes. The waiting times are usually much shorter than those in A&E, as staff must give priority to serious and life-threatening conditions. You do not need an appointment to visit a Minor Injuries Unit. Minor Injuries Units are led by highly qualified nurse practitioners with more experience and expertise than many doctors in this kind of treatment.

Minor Injuries Units can treat a wide variety of problems including:

  • Cuts/grazes and lacerations
  • Sprains and strains
  • Broken bones (fractures)
  • Bites and stings (including human/animal bites)
  • Infected wounds
  • Minor head injuries
  • Minor eye infections, foreign bodies & scratches

If you are not sure whether your injury is minor and can be treated in a Minor Injuries Unit, telephone NHS Direct on 111, who can advise you and direct you to the most appropriate place for your care.

Do you or a family member need emergency hospital treatment?

Accident & Emergency (A&E) or 999: It is often very obvious when emergency care is needed for serious injury or illness. You should get medical attention by either taking the patient to the nearest Accident & Emergency (A & E) department or by phoning 999 for an emergency ambulance.

An emergency is a critical or life threatening situation such as:

  • Loss of consciousness
  • Heavy blood loss
  • Suspected broken bones
  • Persistent chest pain for 15 minutes or more
  • Difficulty breathing
  • Overdose, ingestion or poisoning

Remember to keep calm, do everything you can to help the person, but don't put yourself in danger and don't give the person anything to eat, drink or smoke.

Unless you need emergency medical attention avoid local A&E departments. Doctors and nurses there are equipped to deal with serious cases of injury and illness, not routine and minor ailments. Calling an ambulance won't necessarily mean you are seen any quicker at A&E as the most serious cases are prioritised.

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