The survey had 397 responses.
What is your overall satisfaction with getting through to us on the phone?
- Very satisfied - 254.
- Quite satisfied - 118.
- Neither satisfied nor dissatisfied - 10.
- Quite dissatisfied - 3.
- Very dissatisfied - 2.
- No response - 0.
Do you ever look at our website?
- Yes, often - 9.
- Yes, occasionally - 55.
- Rarely - 46.
- Never - 149.
- No, didn't realise there was a website - 94.
- I don't have a computer with internet access - 61.
- No response - 0.
Are you aware that we can send text message alerts about your appointments?
- Yes, I receive these and find them really useful - 214.
- Yes, but don't receive them - 50.
- No, but I would like to receive them - 36.
- No, and this would not be useful for me - 79.
- No response - 0.
Are you aware that you can email general questions to the surgery via our website?
- Yes, and I use this facility already - 17.
- Yes, but have not needed to use this so far - 70.
- No, I wasn’t aware but will check this out - 187.
- No, but this would not be useful for me - 101.
- No response - 0.
Are you satisfied with the way in which we contact you regarding your test results?
- Yes - 268.
- No - 25.
- Not applicable - 87.
- No response - 0.
Are there any ways you feel that the system of reporting your test results could be improved?
This is a free-text question, so analysis cannot be performed.
The last time you visited the Doctor, were you given advice on managing your condition and/or improving your health?
- Yes - 286.
- No - 48.
- Not applicable - 58.
- No response - 0.
Forrest Smoking Cessation Service
- Heard of – might be interested - 31.
- Heard of - but not interested - 51.
- Not heard of - might be interested - 14.
- Not heard of - not interested - 39.
- Not applicable - 200.
- No response - 0.
FMC Walking Group
- Heard of – might be interested - 27.
- Heard of - but not interested - 51.
- Not heard of - might be interested - 49.
- Not heard of - not interested - 90.
- Not applicable - 77.
- No response - 0.
Active for Health
- Heard of – might be interested - 26.
- Heard of - but not interested - 35.
- Not heard of - might be interested - 76.
- Not heard of - not interested - 77.
- Not applicable - 66.
- No response - 0.
Recovery Partnership (for alcohol problems)
- Heard of – might be interested - 4.
- Heard of - but not interested - 27.
- Not heard of - might be interested - 8.
- Not heard of - not interested - 58.
- Not applicable - 182.
- No response - 0.
Health Trainer
- Heard of – might be interested - 22.
- Heard of - but not interested - 27.
- Not heard of - might be interested - 69.
- Not heard of - not interested - 79.
- Not applicable - 91.
- No response - 0.
Where would you usually look for or get information from about these services?
- Website - 93.
- Reception - 182.
- Nurse - 36.
- Doctor - 113.
- Other - 12.
- No response - 0.
PLEASE TICK ALL THE WAYS that you are aware that repeat prescriptions can be ordered:
- Online - 123.
- By phone - 339.
- By fax - 15.
- Via a chemist - 146.
- Dropping repeat slip into surgery - 138.
- Face to face at reception - 235.
- Not applicable - don't get repeat prescriptions - 25.
- No response - 0.
Which practice do you usually attend?
- Mount St, Chapelfields - 197 (49.6%).
- Prior Deram, Canley - 199 (50.1%).
- No response - 1 (0.3%).
Age
- Under 16 - 3 (0.8%).
- 17-24 - 19 (4.8%).
- 25-34 - 34 (8.6%).
- 35-44 - 34 (8.6%).
- 45-54 - 47 (11.8%).
- 55-64 - 53 (13.4%).
- 65-74 - 112 (28.2%).
- 75+ - 94 (23.7%).
- No response - 1 (0.3%).
Gender
- Male - 152 (38.3%).
- Female - 244 (61.5%).
- No response - 1 (0.3%).
Ethnic Background
- White - 363 (91.4%).
- Black or Black British - 1 (0.3%).
- Asian or Asian British - 24 (6.0%).
- Chinese/Japanese - 1 (0.3%).
- African - 2 (0.5%).
- Caribbean or Black - 1 (0.3%).
- Mixed - 1 (0.3%).
- Other Ethnic Group - 0 (0.0%).
- Rather not say - 3 (0.8%).
- No response - 1 (0.3%).