Practice Survey Results

What is your overall satisfaction with getting through to us on the phone?

• Very satisfied - 254.
• Quite satisfied - 118.
• Neither satisfied nor dissatisfied - 10.
• Quite dissatisfied - 3.
• Very dissatisfied - 2.
• No response - 0.

Do you ever look at our website?

• Yes, often - 9.
• Yes, occasionally - 55.
• Rarely - 46.
• Never - 149.
• No, didn't realise there was a website - 94.
• I don't have a computer with internet access - 61.
• No response - 0.

Are you aware that we can send text message alerts about your appointments?

• Yes, I receive these and find them really useful - 214.
• Yes, but don't receive them - 50.
• No, but I would like to receive them - 36.
• No, and this would not be useful for me - 79.
• No response - 0.

Are you aware that you can email general questions to the surgery via our website?

• Yes, and I use this facility already - 17.
• Yes, but have not needed to use this so far - 70.
• No, I wasn’t aware but will check this out - 187.
• No, but this would not be useful for me - 101.
• No response - 0.

Are you satisfied with the way in which we contact you regarding your test results?

• Yes - 268.
• No - 25.
• Not applicable - 87.
• No response - 0.

Are there any ways you feel that the system of reporting your test results could be improved?

This is a free-text question, so analysis cannot be performed.

The last time you visited the Doctor, were you given advice on managing your condition and/or improving your health?

• Yes - 286.
• No - 48.
• Not applicable - 58.
• No response - 0.

Forrest Smoking Cessation Service

• Heard of – might be interested - 31.
• Heard of - but not interested - 51.
• Not heard of - might be interested - 14.
• Not heard of - not interested - 39.
• Not applicable - 200.
• No response - 0.

FMC Walking Group

• Heard of – might be interested - 27.
• Heard of - but not interested - 51.
• Not heard of - might be interested - 49.
• Not heard of - not interested - 90.
• Not applicable - 77.
• No response - 0.

Active for Health

• Heard of – might be interested - 26.
• Heard of - but not interested - 35.
• Not heard of - might be interested - 76.
• Not heard of - not interested - 77.
• Not applicable - 66.
• No response - 0.

Recovery Partnership (for alcohol problems)

• Heard of – might be interested - 4.
• Heard of - but not interested - 27.
• Not heard of - might be interested - 8.
• Not heard of - not interested - 58.
• Not applicable - 182.
• No response - 0.

Health Trainer

• Heard of – might be interested - 22.
• Heard of - but not interested - 27.
• Not heard of - might be interested - 69.
• Not heard of - not interested - 79.
• Not applicable - 91.
• No response - 0.

Where would you usually look for or get information from about these services?

• Website - 93.
• Reception - 182.
• Nurse - 36.
• Doctor - 113.
• Other - 12.
• No response - 0.

PLEASE TICK ALL THE WAYS that you are aware that repeat prescriptions can be ordered:

• Online - 123.
• By phone - 339.
• By fax - 15.
• Via a chemist - 146.
• Dropping repeat slip into surgery - 138.
• Face to face at reception - 235.
• Not applicable - don't get repeat prescriptions - 25.
• No response - 0.

Which practice do you usually attend?

• Mount St, Chapelfields - 197 (49.6%).
• Prior Deram, Canley - 199 (50.1%).
• No response - 1 (0.3%).

Age

• Under 16 - 3 (0.8%).
• 17-24 - 19 (4.8%).
• 25-34 - 34 (8.6%).
• 35-44 - 34 (8.6%).
• 45-54 - 47 (11.8%).
• 55-64 - 53 (13.4%).
• 65-74 - 112 (28.2%).
• 75+ - 94 (23.7%).
• No response - 1 (0.3%).

Gender

• Male - 152 (38.3%).
• Female - 244 (61.5%).
• No response - 1 (0.3%).

Ethnic Background

• White - 363 (91.4%).
• Black or Black British - 1 (0.3%).
• Asian or Asian British - 24 (6.0%).
• Chinese/Japanese - 1 (0.3%).
• African - 2 (0.5%).
• Caribbean or Black - 1 (0.3%).
• Mixed - 1 (0.3%).
• Other Ethnic Group - 0 (0.0%).
• Rather not say - 3 (0.8%).
• No response - 1 (0.3%).