Welcome to Forrest Medical Centre
Welcome to the Forrest Medical Centre website, where you can access the wide range of health services available at our surgery.
The site provides many online facilities and also contains a vast range of health information and resources, along with practical information on visiting the surgery.
We hope you find the website useful and informative
REPEAT PRESCRIPTIONS - changes from Jan 2020
We have been getting a lot of patients complaining about having to wait on the phone for long periods of time for anything from booking an appointment to chasing a referral to ordering a repeat prescription. We have listened to your feedback and so will be changing the way you order your repeat prescriptions from 2nd January 2020!
From the start of the New Year we will ask all our patients who want to call to order their repeat to use the NHS Prescription Ordering Direct (POD) service. The POD can be contacted between 8am and 5pm, Mon - Fri each week on 024 7624 6072.
The NHS POD service has been successfully running in the city for many years now. It is provided on behalf of the GP practice, by NHS Coventry & Rugby Clinical Commissioning Group. Your call will be answered by a dedicated, experienced and fully trained call handler who will have access to your medical record in order to process your prescription request. The call handler will only access your personal information relevant to your request. Your personal information is secure and confidential in line with the Data Protection Act 1998. You will be asked each time you telephone if you consent to the NHS POD accessing your medical record.
Patients can still choose to use the online services to order prescriptions and can still drop the repeat slips into the surgery - this service is just for those patients wishing to order items over the phone.
For more information about the POD and how to use it, please click on the link below.
NHS Prescription Ordering Direct
BEREAVEMENT CARE SURVEY
As a practice we have been looking at the quality of the end of life care we offer to our patients. Part of this is focusing on how we support carers and those bereaved. If you have experienced a recent (or not so recent) bereavement I'd be very grateful if you would consider completing the online survey below. The survey is strictly confidential and we will try and use all responses to shape the service we offer.Simply click on the link or scan the QR Code.
Bereavement Care Survey
THIS SURGERY OFFERS EXTENDED HOURS
DO IT ONLINE!
Don't forget that you can order repeat prescriptions, book, check and cancel appointments and view a summary of your medical record 24/7 using our Online Services. This is available for all patients aged 16+.
Please ask at reception or download and return this form (along with your proof of ID) to register for these services.
We are closed on all Public Holidays. Please be aware that the surgery will be closed on:
- Friday 10th April 2020
- Monday 13th April 2020
- Friday 8th May 2020
- Monday 25th May 2020
- Monday 31st August 2020
- Friday 25th December 2020
- Monday 28th December 2020
We will be open our usual hours on all other days.
NATIONAL AWARD FOR FORREST MEDICAL CENTRE
Forrest Medical Centre has been awarded a Certificate of Achievement for our commitment to workplace health, safety and welfare!
This has been awarded by Peninsula Business Services, a national company that provide professional services to business across the whole of the UK - so this is something quite prestigious and something we are rightly proud of!
This award demonstrates and shows our commitment to safe, quality services - to both patients and staff - and we plan on only getting even better!
Please be aware that from 1st November 2015 we will no longer accept repeat prescription requests via the telephone before 10.30am. This is to keep the phone lines free from those with an emergency first thing in the morning.
Requests will be taken on the telephone after 10.30am as usual. The online repeat ordering service is available 24/7 365 days a year - please ask at reception if you would like to register for this.
NAMED GP FOR ALL PATIENTS
From 1 April 2015, practices are required to allocate a named GP to all patients (including children). All new patients will be allocated their named GP within 21 days of registration. For existing patients we will allocate a named GP. If you want to know who your named GP is then please just ask at reception.
If any patient requests a particular GP as their named GP instead of the one allocated, then we will always try to arrange this.
Having a named GP does not mean that you have to see that doctor; you are welcome to see the GP you usually see, or the GP you would want to see for a particular problem – even if they are not your named GP.
Just as now, the GP you usually see, or your named GP, will not always be available and there will be times when you see different GPs in the practice. We do work as a team at the practice, and that will still be the case – there will always be a doctor to take responsibility for you.
The benefit of having a named GP is that if you were ever to feel that you needed one doctor in particular to take responsibility for looking after you, then you already have the name of the doctor who is happy to take on that role.
TRAVEL RISK ASSESSMENT FORM
If you are booking an appointment for travel immunisations with a nurse, please download and complete this form before your appointment - this will save you (and us) some time! Thanks
Travel Risk Assessment Form