There will be times when you will need to come down to surgery for a consultation, but equally there will often be times when talking to a Doctor on the phone will be just as effective and far easier for you. However, to give good advice on the phone the Doctor or Nurse will need to have your records available, so a scheduled appointment will need to be set up. Just phoning up and expecting to speak to a Doctor will not be effective and, just as important, it would be very unfair and disruptive for the patient that the Doctor has in their consulting room! For this system to work efficiently, booked times will need to be given so that the Doctor can give you their undivided attention.
If for any reason you will be unable to take the call, please notify the surgery as soon as possible so that we can offer this appointment to another patient.