The NHS e-Referral Service

The NHS e-Referral Service is a secure and free NHS appointment booking service.

If you're referred to a hospital or clinic for your first outpatient appointment, the NHS e-Referral Service lets you book the appointment at a hospital or clinic of your choice, on a date and time that suits you.

How do I book, cancel or change an outpatient appointment?

You can book, change or cancel your appointments online or by phone.

If you decide to book online or by phone, your GP surgery will give you an appointment request letter.

This letter includes your unique booking reference number and password. It will also have your NHS Number and a list of hospitals or clinics to choose from.

The shortlist is selected by your GP, so make sure you tell them about your preferences during the appointment.

The NHS e-Referral Service will then provide you with information about appointment dates and times available from the shortlisted healthcare providers, allowing you to make a decision that is most suitable for you.

Use those details to:

  • book your appointment online
  • book your appointment over the phone – ring the appointment line on 0345 608 88 88 (Monday to Friday, 8am to 8pm, weekends and bank holidays from 8am to 4pm)