Welcome to Forrest Medical Centre
Welcome to the Forrest Medical Centre website, where you can access the wide range of health services available at our surgery.
The site provides many online facilities and also contains a vast range of health information and resources, along with practical information on visiting the surgery.
We hope you find the website useful and informative
Here at Forrest we are always looking at new ways to improve the patient experience, accessibility and quality of care.
2020 has been a challenging year for all of us and the NHS is under mounting pressure, especially as we head into winter and the Covid vaccination process begins.
We still want to be able to provide you with the care you need, when you need it, and so with this is mind we have decided to change the appointment system to allow us provide this.to enable this?
As from 30th November 2020, there will be no book ahead appointments with a GP or Advanced Nurse Practitioner (ANP) - we will be asking you to call the surgery on a day that you are available, and have time to take a call.
If you have a GP or Clinician preference, please let reception know when calling for an appointment. This way, we hope to provide you with continuity of care at a time convenient for yourself.
We hope this change will not be too disruptive or confusing for our patients and that together we will manage the challenges of the coming months together, whilst maintaining accessibility and quality of care.
How To....Book an Appointment with a GP / ANP
- Decide who you want to talk to
- Decide when you will be available for a call back (Morning or Afternoon)
- Call the surgery on 024 7667 2277
- State which GP/ANP you would prefer to speak to
- Explain briefly why you need an appointment
- Wait for a call back
- Discuss the issue with the doctor who will decide with you what further action is needed
The Clinician may decide they need to see you face to face, or they may suggest a video call or ask you to send some photographs. All this will be explained by the Clinician during the call.
If you feel that it necessary for a doctor to visit you, please make that clear to the reception team when you call and please call us as early as possible.
Home visits are only for patients who are unable to leave their house - due to long term health problems or frailty.
Practice Nurses and Midwife appointments are still available to book in advance
Patients can see/speak to any GP or nurse, however, you may express a preference for a particular member of our clinical team. Whilst we will attempt to accommodate your request to see a particular member of the team, we cannot always guarantee that this will be possible.
For help, guidance and links to the latest information about Coronavirus, including
- how to support your mental health and well being
- NHS 111 self-isolation advice
- copies of 'sick note' / self-certification letter for your employer
- coronoavirus and cancer
- a list of Coventry shops and restuarants offering meals and grocery deliveries to self-isolating, vulnerable people
- a really helpful document provided by our Social Prescriber from Age UK with links and contact numbers for a variety of things, including food support, money/benefits, general advice and support and mental health support
- a page of the most commeon questions (and answers) that we are receiving about Covid-19. Please review this before calling us to help keep our lines free
Please visit our dedicated Coronavirus page (by clicking on this line)
We are now making bookings for the 50-64 year old flu vaccination (for those NOT in a clinical risk group).
More information about the covid-19 vaccination will be published as details are confirmed.
Anyone Aged 50-64
We have a Saturday session on Saturday 5th Decemebr (8.30am - 11.30am) for eligible patients to book in to. Please call reception on 024 7667 2277 to book your slot as spaces are limited.
LATEST CORONAVIRUS ADVICE
Stay at home if you have either:
- a high temperature – you feel hot to touch on your chest or back
- a new, continuous cough – this means you've started coughing repeatedly
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Testing for coronavirus is not needed if you're staying at home.
How long to stay at home
- if you have symptoms, stay at home for 7 days
- if you live with other people, they should stay at home for 14 days from the day the first person got symptoms
If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.
If you have to stay at home together, try to keep away from each other as much as possible.
For the latest guidance from the NHS on Coronavirus, please click on this link
REPEAT PRESCRIPTIONS - changes from Jan 2020
We have been getting a lot of patients complaining about having to wait on the phone for long periods of time for anything from booking an appointment to chasing a referral to ordering a repeat prescription. We have listened to your feedback and so will be changing the way you order your repeat prescriptions from 2nd January 2020!
From the start of the New Year we will ask all our patients who want to call to order their repeat to use the NHS Prescription Ordering Direct (POD) service. The POD can be contacted between 8am and 5pm, Mon - Fri each week on 024 7624 6072.
The NHS POD service has been successfully running in the city for many years now. It is provided on behalf of the GP practice, by NHS Coventry & Rugby Clinical Commissioning Group. Your call will be answered by a dedicated, experienced and fully trained call handler who will have access to your medical record in order to process your prescription request. The call handler will only access your personal information relevant to your request. Your personal information is secure and confidential in line with the Data Protection Act 1998. You will be asked each time you telephone if you consent to the NHS POD accessing your medical record.
Patients can still choose to use the online services to order prescriptions and can still drop the repeat slips into the surgery - this service is just for those patients wishing to order items over the phone.
For more information about the POD and how to use it, please click on the link below.
NHS Prescription Ordering Direct
THE BEST THINGS IN LIFE ARE FREE!
The best things in life are FREE, including Healthy Lifestyles Coventry, a FREE service commissioned by Coventry City Council. If you live in Coventry, the Healthy Lifestyles team is on hand to help and support you to feel your best. They will work with you to identify small changes that you can make, as well as supporting you to achieve them. Whether you’re thinking about losing weight, giving up smoking, getting more active, receiving a free NHS health check or just improving your overall wellbeing, they’re here to help you.
Ready to make a change? sign up here https://hlscoventry.org/referral-form/ or call them on freephone 0800 122 3780
THIS SURGERY OFFERS EXTENDED HOURS
DO IT ONLINE!
Don't forget that you can order repeat prescriptions, book, check and cancel appointments and view a summary of your medical record 24/7 using our Online Services. This is available for all patients aged 16+.
Please ask at reception or download and return this form (along with your proof of ID) to register for these services.
We are closed on all Public Holidays. Please be aware that the surgery will be closed on:
- Friday 25th December 2020
- Monday 28th December 2020
- Friday 1st January 2021
- Friday 2nd April 2021
- Monday 5th April 2021
- Monday 3rd May 2021
We will be open our usual hours on all other days.
NATIONAL AWARD FOR FORREST MEDICAL CENTRE
Forrest Medical Centre has been awarded a Certificate of Achievement for our commitment to workplace health, safety and welfare!
This has been awarded by Peninsula Business Services, a national company that provide professional services to business across the whole of the UK - so this is something quite prestigious and something we are rightly proud of!
This award demonstrates and shows our commitment to safe, quality services - to both patients and staff - and we plan on only getting even better!
NAMED GP FOR ALL PATIENTS
From 1 April 2015, practices are required to allocate a named GP to all patients (including children). All new patients will be allocated their named GP within 21 days of registration. For existing patients we will allocate a named GP. If you want to know who your named GP is then please just ask at reception.
If any patient requests a particular GP as their named GP instead of the one allocated, then we will always try to arrange this.
Having a named GP does not mean that you have to see that doctor; you are welcome to see the GP you usually see, or the GP you would want to see for a particular problem – even if they are not your named GP.
Just as now, the GP you usually see, or your named GP, will not always be available and there will be times when you see different GPs in the practice. We do work as a team at the practice, and that will still be the case – there will always be a doctor to take responsibility for you.
The benefit of having a named GP is that if you were ever to feel that you needed one doctor in particular to take responsibility for looking after you, then you already have the name of the doctor who is happy to take on that role.
TRAVEL RISK ASSESSMENT FORM
If you are booking an appointment for travel immunisations with a nurse, please download and complete this form before your appointment - this will save you (and us) some time! Thanks
Travel Risk Assessment Form