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Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
Pharmacy and Self Care
See a Pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who is best to deal with your condition.
Self-Care
Help and support available from many National and Local Organisations
Book an Appointment
Information about booking an appointment
All of our doctors will help you deal with acute and long-term health problems and illnesses. This may involve advice for self help, signposting to other services, a telephone appointment or a face to face appointment with a suitable clinician.
If you have a GP or clinician preference, please let reception know when calling for an appointment. This way, we hope to provide you with continuity of care at a time convenient for yourself.
All consultations are by appointment only. If you are aged 16 or older, you can book an appointment online using RapidHealth.
The RapidHealth will guide you through a range of triage questions about your symptoms and determine the urgency of your request, you will be able to book urgent and routine appointments. Watch this video for more information
If the patient is under the age of 16, please call the surgery on 024 7667 2277, Monday to Friday 8:30am to 6pm.
You can book a GP contact up to a week in advance as either a telephone call, a face to face or video appointment.
These can be booked online, on the telephone or in the surgery.
On the day appointments are restricted to urgent medical issues only and will be triaged before hand.
You will be able to book medication reviews, nurse appointments, blood tests and hospital letter reviews (as requested by the GP) up to a month in advance also.
We have other health professionals working with us such as an advanced nurse practitioner, clinical pharmacists, paramedics and First Contact Physiotherapists, as well as a diverse nursing team. It may that your appointment is booked with one of these members of the team.
The reception staff will ask for a brief description of your problem to ensure we get you seen by the right person.
Text Appointments (for hard of hearing patients)
We have a mobile phone number available for hard of hearing patients. This number can be used to request an appointment or repeat prescription. Please ask at reception for details.
We make every effort to keep appointment times but there may be occasions when they overrun.
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
If you feel that a home visit is required please contact the surgery before 10.30am.
Wherever possible, patients are asked to attend the surgery to see a GP as there is access to a greater range of equipment, full background medical notes and also nursing staff to assist should this become necessary. It is also an efficient use of your GP, as home visits take doctors away from the surgery for a significant amount of time meaning they can see fewer patients in a day.
We understand that some patients are housebound for a number of reasons such as frailty and poor mobility in old age. Unfortunately, we cannot accept the lack of transport as a reason to consider people “housebound” that would normally come to surgery.
If you feel that a home visit is necessary, please contact the surgery before 10.30 am so that the doctor can triage the visits for the day. A GP, ANP or paramedic will visit when they have availability and this could be at any point in the day
After this time, any urgent requests will be passed to the duty doctor who will triage the urgency of the visit request.
Helping the appointment system run smoothly
- If you are unable to keep your appointment please notify the surgery as soon as possible by telephoning reception.
- One appointment is for one person. If you want another member of your family to see the doctor or nurse, please book a further appointment.
- Sometimes people can forget to tell the doctor all the important information about their problem. It may help to write their symptoms down.
- If you don’t understand what the clinician says, please don’t be afraid to ask for a further explanation.
- It can sometimes help to have a partner or friend with you.
- If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.
- Appointments may not be required to have insurance forms completed or renewal of sickness certificates.
- If you would like a chaperone please ask
Change or Cancel an Appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
Ways to cancel
- Telephone us on 024 7667 2277.
- Cancel using our online services
Out of Hours
Extended Hours Service
This surgery offers appointments to see a GP or Nurse in the evenings or at weekends.
Patients can request a routine appointment at reception and choose to be seen in one of the eight Extended Hours Hubs across Coventry and Rugby.
Appointments are available Monday to Friday between 6.30pm and 9.30pm and on Saturday and Sunday mornings.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself - for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it's not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Appointments FAQs
See our Frequently Asked Questions page for more information and support
Providing NHS Services
Forrest Medical Centre
6 Prior Deram Walk
Coventry
CV4 8FT
Telephone: 024 7667 2277